Multi-Channel Fraud Management for the Enterprise

Norkom’s Multi-Channel Fraud solution enables financial institutions to manage fraud effectively across the entire organization, irrespective of product or delivery channel.

With the ability to process large volumes of information in real-time, Norkom offers a complete end-to-end enterprise fraud management solution, which enables you to take a broad, customer-centric view of fraud rather than a limited, transactional view.  Our solution allows you to detect, prevent, investigate, respond, govern and measure fraud across all business units and channels, and to do it at a lower total cost than that of other approaches.  You can also integrate our solution into your general ledger, which helps to automate and accelerate the process of response and counterattack during a fraud occurrence. 

Norkom doesn’t only help you in detecting fraud; we help you manage it like a business.  We provide you with a better understanding of the accelerating pace of financial crimes risk and assist you in managing it more effectively.  We provide:

• The best combination of “out of the box” functionality, along with a highly-configurable solution
• “Forward-looking” fraud detection and prevention using a combination of techniques, including rules, profiling, hot-listing and predictive modeling in both batch and real-time modes
• Emphasis on end-to-end fraud management including prevention and governance—not just detection and investigation.  This provides a complete view into your fraud program
• The industry’s top-rated investigation solution – Enterprise Investigation Management
• The most empowering and flexible technology for 21st century financial crime
• An engaging partner relationship to mitigate financial crimes and assist in building a robust fraud and compliance program. 

Key Benefits of Norkom’s Multi-Channel Fraud solution:

• Decreased fraud losses while maintaining customer satisfaction
• Extensive detection scenario library across a wide variety of fraud typologies, including  debit cards, electronic payments, checks (cheques)/deposits, internal fraud, online fraud, account takeover and identity theft
• Multi-channel Mass Compromise Analysis to identify large-scale attacks and prevent fraud before customers are affected
• Automated response management reacts to fraud by blocking transactions in real-time, integrating with a challenge-response system or generating an alert for follow-on investigation
• Improved efficiency, control and visibility of fraud operations across all channels
• Integrated Command & Control reporting module to provide accurate, relevant fraud metrics and activity dashboards to all levels of management
• Ability to process information from a wide variety of source systems, including flat files, without the need for an intermediate data warehouse
• High degree of configurability in detection and investigation components, empowering financial institutions to modify the solution with minimal reliance on Norkom
• Compatible with Norkom’s compliance solutions, enabling financial crime and compliance issues to be addressed with a single infrastructure.

Adaptable and Flexible

As financial institutions modify their financial crime defenses, criminals continue to innovate and evolve. The introduction of new products, such as those based on the mobile platform, create new challenges. The Norkom Multi-Channel Fraud solution enables you to adapt and extend its powerful capabilities quickly, without relying on Norkom personnel to do it for you, saving you time and money. 

The Norkom Multi-Channel Fraud solution comes pre-populated with detection scenario libraries, screens, workflows and key performance indicators. It incorporates a data model with dozens of entities and data attributes that help you future-proof your business in response to the ever-changing nature of fraud.    

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