The Norkom Debit Card Fraud solution comes with a range of pre-defined detection scenarios developed from years of experience in combating fraud throughout the world. These pre-defined scenarios enable you to deploy the system quickly and easily. Our solution can also be integrated with a range of card processing schemes at the transaction or alert level, further reducing deployment time.

Because the card transaction process includes many participants and a number of interfaces, it is vulnerable to fraud attack in more than one place. Norkom offers fraud protection across the entire card transaction process. For issuing banks, Norkom monitors individual cards and customers. For acquiring banks, Norkom additionally monitors ‘on us’ devices and merchants.

• Protects card holders from fraud loss
• Identifies organized card skimming, and minimizes the number of compromised cards which are used to withdraw funds
• Accelerates time-to-value with the inclusion of a standard detection scenario library for a wide variety of card fraud typologies
• Automated Mass Compromise Analysis module identifies information loss at ATMs, POS devices, Merchant or Acquirer
• Market-leading enterprise alert and case management system - Enterprise Investigation Management
• Integrated Command & Control reporting module provides accurate, relevant fraud metrics and activity dashboards to all levels of management
• Ability to automate actions taken in response to fraud such as card blocking and customer contact
• High degree of configurability in detection and investigation components, empowering clients to modify the solution with minimal reliance on Norkom.

Identifying Points-of-Compromise

Norkom’s Debit Card Fraud solution includes automated Mass Compromise Analysis, which is designed to identify the exact point at which a card is compromised – such as the physical location where the card was skimmed or the date when the compromise took place. This capability can identify other potentially fraudulent card usage at that location. Our solution automatically discovers and displays information on other customers’ cards which may have been affected as part of a mass compromise. This enables your investigators to limit fraud losses by rapidly placing controls on those customers’ accounts until the situation is investigated and resolved.

Rich, Investigative Tools to Manage your Risk

Norkom’s Debit Card Fraud solution comes packaged with an advanced fraud investigative tool which goes well beyond simple case management.  It automatically triages card fraud alerts, applying a risk-based approach, which allows your investigators to spend their time on high-risk cases rather than chasing down false positives.  Coupled with this, dashboard views into your investigative processes enable managers to see where bottlenecks may lie and allocate resources accordingly.  Investigators are also given a range of response tools enabling them to quickly block a card, account or take appropriate action. 

The Extendable Fraud Solution

Norkom’s Debit Card Fraud solution can be deployed standalone or as part of an overall Norkom Multi-Channel Fraud solution.  Because all Norkom’s financial crime and compliance solutions are built on a single, underlying enterprise architecture, you can  extend the card solution at any point in the future with minimal effort. Extending the Norkom Debit Card Fraud solution across other types of fraud also means that you can begin to link card compromises with suspicious activity in other products or channels.

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