 | 
|
|
SupportBecause Norkom's financial crime and compliance products are easy to use and intuitive we're confident you will be able to maintain and adapt the system easily to meet your changing requirements. However, we'll always be available to provide support if needed.
Client support center Additionally, our dedicated IT professionals and product experts provide world class user and technical support. We will offer you a single point of contact during the lifecyle of each query and assume full responsibility for resolving your query within the terms of our service level agreement.
Our support team will deal with your technical queries as well as provide information on software releases, answer questions related to product functionality and provide comprehensive "how do I?" advice.
Hours of cover The standard support service operates from 9.00am to 5.30pm (local time zone) Monday through Friday. Outside of these hours, contact us by email, client portal or fax and we will respond to your query immediately at the start of the next working day. Additional support requirements are provided upon client request.
Contact details Email: technical.support@norkom.com Client Portal: www.norkom.com (registered clients only) Telephone: +353 1 873 9602 Fax: +353 1 873 9601
For clients who require support and are using the Digital Harbor technology platform please click here |