At Norkom, we are confident that our easy-to-use products, coupled with our implementation expertise and excellent range of training services, make it simple and easy for you to maintain and adapt the system to meet your changing requirements.

But sometimes you may need more, and Norkom’s Support Service is available to assist. Our world-class team will get you the full level of service you require to get back on track quickly.

The dedicated IT professionals and product experts at the Norkom Support Center stand ready to answer your queries. We offer a single point of contact during the lifecycle of each query, and we assume full responsibility for resolving your query within the terms of our service level agreement.   

Hours of Coverage

Norkom’s three levels of support are:

• Standard Support - available from 09:00 to 17:00, Monday to Friday, excluding national holidays
• Extended Support - available from 07:00 to 19:00, Monday to Friday, excluding national holidays
• 24*7 Support

Additional support requirements may be provided upon client request.

To request assistance from our Customer Support Team:

Simply log into our Client Support Portal  http://support.norkom.com/

Support centers are located at each of our regional headquarters:

UK / Ireland – Dublin, Ireland

North America – Boston, Massachusetts

Europe – Leuven, Belgium

Asia Pacific – Sydney, Australia